These Terms of Use govern your access to and use of
https://www.caveart.store/, owned and operated by
Cave Art Studios Private Limited, incorporated under the Companies Act, 2013, with its registered office at No. 442 Poonamallee High Road, Maduravoyal, Chennai – 600 095.
The Platform is an online store offering toys, games, puzzles, educational products, and other items intended for children. By accessing or using the Platform, creating an account, or placing an order — whether as a registered user or through guest checkout — you agree to be legally bound by these Terms, the Privacy Policy, Shipping, Return & Refund Policy, and any other policies incorporated by reference.
The Platform is intended for the sale of toys, games, educational, and other products for children. By accessing or using the Platform, you represent and warrant that:
You have the legal capacity to enter into binding contracts under the Indian Contract Act, 1872
If you are under 18 years of age, your use of the Platform is deemed to occur under the active supervision and with verifiable consent of a parent or legal guardian who has accepted these Terms on your behalf and assumes full responsibility for your use, including any purchases made
All information you provide is accurate, complete, current, and not misleading
Your use complies with all applicable Indian laws
⚠️We reserve the right to verify eligibility and, at our sole discretion, suspend, restrict, or terminate access if any representation is false or these Terms are violated.
Registration of an account is optional and is offered solely for the convenience of repeat purchases. Guest checkout is fully available for one-time orders.
Whether you register an account or proceed as a guest, you are required to provide complete, accurate, current, and truthful information, including your full name, email address, mobile phone number, billing address, and shipping address. These details are mandatory to enable order processing, payment authorisation, delivery coordination, and all order-related communications.
Your Responsibilities
aMaintaining the confidentiality of any account credentials you create
bAll activities that occur under your account or during any guest checkout session
⚠️We reserve the right, at our sole discretion and without prior notice, to suspend or terminate your account, cancel any order, or take other appropriate action if we reasonably suspect fraud, provision of inaccurate information, or any breach of these Terms.
Pricing & GST
All prices displayed on the Platform are quoted in Indian Rupees (₹) and are inclusive of applicable Goods and Services Tax (GST). The tax component will be clearly itemised and displayed during the checkout process.
Promotions & Discount Codes
From time to time, we may issue promotional discount codes or offers, which may be applied at checkout subject to the specific terms of the promotion — including validity period, minimum order value, product exclusions, and other applicable restrictions. Promotional offers and discount codes are non-transferable and may not be combined unless explicitly stated.
Purchase Limits
ℹ️To ensure fair availability, we reserve the right to limit purchases to a maximum of two (2) units of any single product per order or per customer, as determined at our sole discretion.
Order Acceptance & Cancellation
Every order placed constitutes an offer to purchase and is subject to our acceptance and product availability. We reserve the right, at our sole discretion and without liability, to accept, cancel, or refuse any order (in whole or in part) at any time prior to dispatch, including but not limited to:
aPricing errors or typographical mistakes
bProduct unavailability or out-of-stock items
cSuspected fraudulent or unauthorised activity
dBreach of these Terms
eAny other valid commercial, legal, or operational reason
✅In the event of cancellation after payment has been processed, we will issue a full refund to the original payment method within the timelines prescribed under applicable law, and will notify you via email or other available channel.
All payments for purchases made on the Platform are securely processed through our third-party payment gateway, Zoho Payments, which is PCI-DSS compliant and subject to its own terms and privacy policy.
🔒We do not collect, store, process, or have access to your full payment card details, CVV, expiry date, or any banking credentials at any time. All payment information is collected, processed, and stored directly by the payment gateway in accordance with applicable security standards.
Payment Gateway
Zoho Payments (PCI-DSS Compliant)
Payment Timing
Full payment required at time of order placement
Card Data Storage
We have zero access to card/banking credentials
Failed Payments
Order may be cancelled if authorisation is declined
📌You are solely responsible for ensuring that the payment method used is valid, sufficient, and authorised for use. We shall not be liable for any loss or damage arising from failure, delay, or error in payment processing attributable to the payment gateway, your financial institution, or any third party.
Shipping Partner
Shiprocket & Associated Partners
Standard Delivery
4–5 Business Days (Within India)
Non-Defective Returns
Within 5 days — unopened & unused only
Defective / Damaged Items
Return / replacement / refund within 5–7 days of delivery
📄For full details — including timelines, charges, and the complete process — please refer to our separate Shipping, Return & Refund Policy. Disputes are first addressed through our internal grievance process (Clause 11), with escalation available under the Consumer Protection Act, 2019.
All content available on or through the Platform — including product images, photographs, descriptions, text, graphics, logos, designs, icons, audio, video, software, trademarks, service marks, trade names, domain names, and any other materials (collectively, the "Content") — is the exclusive property of the Company or its licensors, protected by the Copyright Act 1957, Trade Marks Act 1999, Designs Act 2000, and other applicable Indian and international IP laws.
Limited License Granted
Subject to these Terms, the Company grants Users a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and view the Content solely for personal, non-commercial use in connection with browsing and purchasing from the Platform.
Prohibited Actions
Users shall not, and shall not permit any third party to:
aCopy, reproduce, modify, adapt, translate, create derivative works, reverse engineer, decompile, disassemble, or extract source code from any Content or the Platform
bDistribute, transmit, publish, display, sell, license, rent, or otherwise exploit any Content for any commercial purpose or public exhibition
cRemove, obscure, or alter any copyright, trademark, or other proprietary notices contained in or on the Content or Platform
dUse any robot, spider, scraper, or automated means to access, monitor, or collect Content from the Platform
eUse any Content in any manner that infringes the intellectual property rights of the Company or any third party
❌Any unauthorised use of the Content or the Platform constitutes infringement of intellectual property rights and may result in civil and/or criminal liability, including injunctions, damages, and other remedies available under law. All rights not expressly granted are reserved.
To the maximum extent permitted under applicable Indian law — including the DPDP Act 2023, the IT Act 2000, and the Consumer Protection Act 2019 — the Company shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from or in connection with:
Your access to, use of, or inability to use the Website or our services
Any unauthorised access, use, disclosure, alteration, or destruction of your personal data, except where directly caused by our gross negligence or wilful misconduct
Any interruption, suspension, or cessation of transmission to or from the Website
Any bugs, viruses, malware, or similar harmful code transmitted through the Website by third parties
Any errors or omissions in content or any loss arising from use of content available via the Website
📌Our total aggregate liability for all claims shall not exceed the total amount paid by you to us in the 12 months immediately preceding the event giving rise to the claim, except for liabilities under applicable laws including the DPDP Act, 2023.
You agree to indemnify, defend, and hold harmless the Company, its affiliates, directors, officers, employees, agents, licensors, partners, and successors (collectively, the "Indemnified Parties") from and against any and all claims, demands, actions, proceedings, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
aYour breach or violation of these Terms, the Privacy Policy, or any other incorporated policies
bYour misuse of the Platform — including unauthorised access, sharing of login credentials, commercial exploitation, or violation of intellectual property rights
cAny infringement or alleged infringement by you of any third-party rights — including IP rights, privacy rights, or personality rights
dAny content, data, or materials you submit, upload, transmit, post, or make available through the Platform
eYour negligence, wilful misconduct, fraud, or violation of applicable laws while accessing or using the Platform
fAny attempt to introduce malicious code, viruses, malware, ransomware, or harmful software that disrupts, compromises, or damages the Platform, servers, or other users' experience
📌This indemnification obligation shall survive the termination or expiration of these Terms and your access to or use of the Platform.
These Terms are governed exclusively by the laws of India. Any dispute arising out of or in connection with these Terms shall first be resolved through arbitration under the Arbitration and Conciliation Act, 1996.
Governing Law
Laws of India
Primary Resolution
Arbitration — Arbitration & Conciliation Act, 1996
Sole Arbitrator
Mutually appointed; 3-member tribunal if no agreement within 30 days
Seat & Language
Chennai, Tamil Nadu — English
Arbitral Award
Final, conclusive, and binding on all Parties
Court Jurisdiction
Competent Courts in Chennai, Tamil Nadu (subject to arbitration)
💬We encourage amicable resolution. Please contact our Grievance Officer (Clause 11) first for any issues before initiating formal proceedings.
We may revise these Terms from time to time to reflect changes in our business practices, legal requirements, or Platform features. The updated version will be posted on the Platform with the revised "Last Updated" date.
🔔Your continued use of the Platform after such changes constitutes acceptance of the revised Terms.
For any grievances, complaints, or queries — including those under the Consumer Protection Rules, IT Act, or DPDP Act — please contact our Grievance Officer:
⏱️We will acknowledge and address your concern within the timelines prescribed by law.
If any term, condition, provision, covenant, or clause of these Terms is held by a court or competent authority to be invalid, illegal, void, or unenforceable — in whole or in part — such invalidity or unenforceability shall not affect, impair, or invalidate any other provision of these Terms.
✅The remaining provisions shall continue in full force and effect and shall be construed as if the invalid portion had never been included.
We shall not be liable for any failure or delay in providing the services or fulfilling any obligations under these Terms — except payment-related obligations — to the extent such failure or delay is caused by events beyond our reasonable control, including:
Acts of God, natural disasters, flood, fire, earthquake, epidemic, or pandemic
War, terrorism, riots, civil unrest, government orders or restrictions, or embargoes
Strikes, labour disputes, or shortages of materials
Transportation disruptions, internet or telecommunication failures
Any other cause not reasonably within our control ("Force Majeure Event")
ℹ️In the event of a Force Majeure Event, we will take reasonable steps to minimise disruption and resume normal operations as soon as practicable. Users will be informed of significant disruptions through in-app notifications or announcements on our official website.
Company's Rights
May assign, transfer, or subcontract any rights and obligations to any affiliate, successor, or third party — without your prior consent
Your Rights
May not assign, transfer, or subcontract any rights or obligations without our prior written consent
❌Any attempted assignment by you in violation of this clause shall be null and void.
Last Updated: _____, 2026
These Terms form a legally binding agreement under the Indian Contract Act, 1872, and are compliant with the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, Information Technology Act, 2000, IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and Digital Personal Data Protection Act, 2023.
Thank you for shopping with us. For any queries, contact us at
caveart.store@caveartstudios.com
