Everything you need to know about how we deliver your orders, how returns work, and how refunds are processed — clear and straightforward.
🇮🇳 Ships Across India🌍 International Shipping✅ COD Available⚡ 48-Hr Response
📦
4–5 Business DaysStandard India Delivery
↩️
5-Day Return WindowNon-Defective Items
⏱️
10–15 Working DaysRefund Processing Time
🛡️
Consumer Protection ActGoverned Under 2019 Law
📦
Section 01
Shipping & Delivery
Shipping Coverage
We ship to all locations within India and to international destinations worldwide. International shipments are subject to applicable customs duties, import taxes, clearance fees, brokerage fees, and local regulations.
⚠️All customs duties, import taxes, clearance and brokerage fees for international orders are the sole responsibility of the customer. Cave Art Studios is not liable for delays, seizures, returns, or additional costs arising from customs processes.
Delivery Timelines
Standard delivery within India is estimated at 4–5 business days from the date of dispatch. Actual delivery times may vary depending on the delivery location, courier availability, and unforeseen circumstances. International delivery timelines will be communicated at checkout.
Within India
4–5 Business Days
International
Communicated at Checkout
Dispatch Confirmation
SMS & Email with Tracking Link
Logistics Partner
Shiprocket & Authorized Partners
Shipping Charges
All shipments are handled by Shiprocket and its authorized logistics partners. Shipping charges are dynamically calculated at checkout based on the following factors. No fixed flat rate or free shipping is offered.
✅Cash on Delivery (COD) is available across eligible locations in India at no additional charge.
Order Tracking
Upon dispatch, you will receive a tracking link via SMS and email. Order tracking is also available on our website using your Order ID.
Transit Issues
In case of transit-related issues, we handle each scenario as follows:
1
Delayed Delivery — We will inform you of the reason and provide an updated estimated delivery date.
2
Lost Shipment — A full refund will be processed following confirmation of loss from the courier.
3
Damaged Package — Replacement will be arranged at our expense. Report visible damage with clear photographs within 48 hours of delivery.
↩️
Section 02
Returns & Replacement
Return Window
Returns are accepted within five (5) days from the date of delivery for non-defective items — including change of mind or preference — provided the product is returned in its original, unopened, unused condition with all original seals, tags, accessories, packaging materials, documentation, and invoice intact.
For defective, damaged, missing, or non-conforming products, you are entitled to a return, replacement, or refund within 5–7 days of delivery — even if opened — provided the issue is reported promptly with supporting evidence (photographs or video).
Non-Returnable Items
The following items are strictly non-returnable and non-refundable:
🏷️ Clearance or Promotional Sale Items🔓 Opened Toys or Products🚫 Any Product Once Used or Consumed
Return Shipping Charges
Return shipping costs vary depending on the reason for return:
Include your Order ID, photographs of the product and packaging, and your reason for return
3
We will acknowledge within 48 hours and provide return instructions
4
Ship the product back within the timeframe communicated in our instructions
Replacement & Refund Eligibility
Replacement is offered for defective, damaged, or missing items — subject to stock availability. Refund is not available for opened, non-defective products.
❌If a returned opened product is found to have missing or damaged components attributable to user misuse, refund or replacement will not be processed.
💳
Section 03
Cancellation & Refund
Order Cancellation
Orders may be cancelled prior to dispatch at no charge. Cancellation after dispatch is not permitted.
Before Dispatch
✅ Allowed — No Charges Applied
After Dispatch
🚫 Not Permitted
✅No cancellation charges apply for consumer-initiated cancellations before dispatch, per the Consumer Protection (E-Commerce) Rules, 2020.
Refund Timeline & Method
Refunds are processed within 10–15 working days from approval — following receipt of the returned product or cancellation confirmation. Refunds are issued to the original payment method.
Credit / Debit Card
Refunded to Original Card
UPI / Net Banking
Refunded to Source Account
Cash on Delivery (COD)
Bank Transfer — bank details required
Partial Orders
Partial refund may apply (e.g. shipping charges)
All refunds and returns are subject to verification of the returned product where applicable.
Dispute Resolution
Disputes are first addressed through our internal grievance process. Contact the Grievance Officer as detailed in the Terms of Use / Privacy Policy. Escalation is available under the Consumer Protection Act, 2019.
Company Information
Company Name
Cave Art Studios Private Limited
Incorporated Under
Companies Act, 2013
Registered Office
No. 442, Poonamallee High Road, Maduravoyal, Chennai – 600 095
Policy Updates: This policy may be updated from time to time. The version in effect at the time of purchase applies. Governed by the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable laws of India.
